If information from MYOB has stopped coming through to Figured even after running a sync, the connection between Figured and MYOB may have dropped. This can happen for a few reasons and isn't a cause for concern. Your data and security aren't affected while the connection is down.
Before you start
You need Can edit + Adviser or Can edit + Admin access on the farm.
You need your MYOB login, with access to the company file this farm was originally connected to.
A farm can only be reconnected to the same MYOB company file it was connected to before.
Open the MYOB Connection page
Look at the MYOB icon in the bottom-left of Figured. A green tick on the icon means the farm is connected. If the connection has dropped, you'll see a red warning symbol instead.
Click the MYOB icon and select View MYOB Connection. You can also click Settings in the left menu, then MYOB Connection under Financial.
Under Connection Status you'll see Not connected.
Reconnect to MYOB
Click Reconnect Now. You'll be taken to MYOB.
Log in to MYOB.
Select the same company file this farm was connected to before, and allow Figured access.
You'll be returned to Figured. To check it worked, click Settings in the left menu, then MYOB Connection. Connection Status now shows Connected.
Common questions
I can't see the Reconnect Now button.
Your access on this farm doesn't allow you to connect it. You'll see a message asking you to contact the owner of the Figured file, with their email address. They can reconnect the farm for you or give you higher access.
I get "You've tried to connect to a different company file."
You've selected a different MYOB company file from the one this farm was originally connected to. Click Reconnect Now again and choose the original company file.
I can't see the right company file in MYOB.
Your MYOB login may not have access to that company file, or not at the level needed. Check with whoever manages the MYOB file.
I get "The authentication method used for this company file is not supported by Figured."
The company file isn't set up for MYOB's Single Sign On. Follow the MYOB instructions linked in the message to invite users using Single Sign On, then click Reconnect Now again.
The farm was connected to the wrong MYOB company file in the first place.
Once a farm has been connected to a MYOB company file, it can't be switched to a different one. You'll need to create a new Figured farm and connect it to the right file.
I look after several farms in a Figured organisation.
You can see which farms are disconnected, and reconnect them, from your organisation's Farms tab. See Connecting files to MYOB within a Figured Organisation.