Accounting System:
Q: Do I have to use Xero, MYOB, or QBO to use Figured?
Answer:
Answer:
Yes — Figured requires a connection to either Xero, MYOB, or QuickBooks Online (QBO) to operate. If you're not currently using one of these accounting platforms, Figured may not be the right fit at this stage.
Q: I've noticed I have a few expense accounts that seem to cover the same thing — like I've got both a Printing & Stationery account and an Office Expenses account. Do I really need both?
Answer:
Answer:
Probably not! It's really common to end up with duplicate accounts that do the same job. We'd recommend consolidating them where you can — it'll give you cleaner mapping in Figured and much more meaningful reporting.
Planning Year v Financial Year:
Q: Our benchmarking year runs from 1 March to 28 February — should we set our planning year in Figured to match?
Answer:
Answer:
Yes — FOA recommend setting your planning year in Figured to align with the benchmarking year. If you need your planning year updated, reach out to the support team via the green chat bubble in Figured.
Q: If I run a February year-end planning year, can I still generate a financial or calendar year cash flow or P&L report for my accountant or bank?
Answer:
Answer:
Yes — regardless of your planning year, you can run a cash flow or P&L report for any date range. In the report run settings, select custom dates, set the start and end date to the last month you want on the report, then run an 11-month comparison. This will give you a full 12-month report aligned to whichever year-end your accountant or bank requires, without needing to change your planning year.
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User Access:
Q: How does this work with multiple users on the one farm?
Answer:
Answer:
Each user will need their own Figured account, set up with their individual email address. The user who originally signed up will create the farm, and can then invite other users into the farm file via their email address. For step-by-step instructions, see: Inviting users to a farm.
Q: I've added a user to Figured, but the FOA report pack isn't showing for them — why?
Answer:
Answer:
This is because the new user hasn't been set up under the FOA organisation in Figured. Send us their email address and we'll get them added so they can access the report packs.
Q: I've added a user to my Figured file, but they can't see the training materials — why?
Answer:
Answer:
New users need to be manually added to the training. Reach out via the green chat bubble in Figured and the team will assign the correct learning modules to them.
Q: Where can I find the training materials?
Answer:
Answer:
Training materials can be accessed via the Collab board, where you'll find resources and guides to help you get started with Figured. Be sure to authorise your login in the link in the board before trying to access your courses.
Q: How do I contact Figured support?
Answer:
Answer:
You can reach the Figured support team anytime via the green chat bubble in the bottom left corner of your Figured screen. The team can help with technical queries, account setup, and general troubleshooting.
Multiple Enterprises:
Q: What if I have multiple enterprises — is this covered under the training and subscription?
Answer:
Answer:
Yes — multiple production enterprises are covered under the training and Farm Manager subscription.
Q: What if I have multiple accounting software files for different trading entities — can I bring these into Figured?
Answer:
Answer:
The FOA-funded package covers a basic starting setup to help you get to grips with the fundamentals and begin forecasting more frequently with Figured. We'd recommend starting with one file in the first instance, as consolidations add more complexity. If you do require consolidation of multiple entities down the track, let us know and this can be discussed/set up on request.
Other:
Q: Will Figured be linked to the FOA benchmarking format in future?
Answer:
Answer:
The goal is to make the benchmarking process easier, as much of the data will already be captured in Figured and your accounting software. In the short term, there may be some benchmarking data points that don't exist in either system (e.g. owners' wages as an expense), but we're actively looking at ways to further streamline this for FOA members so you can access more of your data in real time.
Q: What happens if I don't use my Figured file?
Answer:
Answer:
If your file is inactive, the Figured team will reach out with regular check-ins to offer support. After 6 months of inactivity, your file will be deleted. As FOA are covering your subscription, if you decide Figured isn't for you, please let us know so we can remove your file and free up the spot for another member.