Whenever an automatic sync is run on your farm, Figured does a series of checks. The Health Check page shows any issues with your Figured data or configuration. If a check is flagged, you'll see a warning banner on your farm — and you won't be able to run reports until the warning is resolved.
Each check on the page has a short description of what's been detected, along with a Fix this problem button that takes you to the records that need attention. In most cases resolving a warning is as simple as clicking through and confirming the fix.
If you're not sure what's caused a warning, the descriptions below cover what each check is looking for and how to clear it.
Deleted Accounts
Triggers when an account has been deleted (rather than archived) in Xero, but still has budget transactions against it in Figured.
To fix: Click Fix this problem and follow the prompt to remove or remap the affected budget transactions. If the account was deleted by mistake in Xero, you can also restore it there and run a manual sync.
Deleted Tracker Mapped Accounts
Triggers when an account that's mapped to a tracker has been deleted in Xero, or has had its ID changed.
To fix: Click Fix this problem to see which tracker is affected. You'll need to either restore the account in Xero, or update the tracker mapping to a different account.
Orphaned Transactions & Orphaned Milk Transactions
Triggers when there's a financial transaction on a tracker-mapped account that doesn't have a matching stock transaction. This usually happens when you've forecasted against an account in the planning grid and then later mapped that account to a Livestock or Milk tracker. This means that these financial transaction that exists without a related production tracker transaction.
To fix: Click Fix this problem, then Delete transactions on the following page.
You will be prompted to delete these orphaned transactions to fix the error.
Double Mapped Accounts
Triggers when a Xero account has been mapped to more than one tracker, or to more than one stock class within a tracker. This usually happens when you down grade from a multifarm and can no longer use the same accounts in multiple trackers.
To fix: Click Fix this problem to see the affected accounts. You'll need to either remap one of the trackers to a different account, or create a new account in your accounting software for the second mapping.
Bank Account
Triggers when the farm doesn't have an active bank account configured in Xero.
To fix: Ensure one of your existing Asset/Liability accounts is made a "Bank" type under Settings | Chart of Account. See setting up your bank accounts for more detail.
If none are appropriate open Xero and either activate an existing bank account or create a new one. Once the bank account is active in Xero, run a manual sync in Figured to clear the warning.
Allocations check
Triggers when there are active allocations against transactions that have since been deleted or voided in Xero.
To fix: Click Fix this problem to review the affected allocations and remove them.
Time Zone
Triggers when the farm's timezone is inconsistent. This is triggered from a change in your accounting system and must be corrected by Figured Support.
To fix: Get in touch with the Figured team using the green chat bubble. The team will correct the timezone on your file.