Troubleshooting
Transactions Not Appearing
Transactions may not appear in Figured for the following reasons:
They are BEFORE the sync date that you setup in the integrations settings
They are BEFORE the sync date that you setup in the integrations settings
To check you sync date go to your tracker settings in Figured and click Sync Historicals to see date from which transactions are syncing
Alternatively, you can edit under integration settings under Settings | Livestock Integrations | Edit on step 5 you will see the date which transactions will sync from.
They do NOT have a Enterprise assigned to the AgriWebb
They do NOT have a Enterprise assigned to the AgriWebb
Transaction with no enterprise will not sync across to any Figured Tracker. To check your transactions have an enterprise log into AgriWebb and run the Movement Report. Ensure you have the Enterprise column showing and check for any transactions with a missing Enterprise
If it is a Sale or Purchase you must make sure the account is mapped in Figured
If it is a Sale or Purchase you must make sure the account is mapped in Figured
Just like entering a Sale or Purchase transaction in Figured you must make sure that stock class has an account mapped.
If you use a single Sale & Purchase account in your tracker this will not be the issue.
The age class in AgriWebb has NOT been mapped to a Figured stock class
The age class in AgriWebb has NOT been mapped to a Figured stock class
If you have not mapped the age from ArgriWebb to anywhere in Figured then we will not receive those transactions. To check your mapping go to Settings | Livestock Interrogations | Edit and on step 3 ensure you have mapped all relevant stock classes that are in use
Incorrect Mappings
If your data is going to the wrong trackers or stock classes:
Go to Settings > Integrations
Review your enterprise and stock class mappings
Update as needed
Trigger a manual sync to pull fresh data
Authorisation Issues
Ensure the person authorising has Admin permissions in AgriWebb
Check that email addresses are correct for email authorisation
Try revoking and resending authorisation if needed
Data syncing
Data automatically syncs daily. If you need data updated at any other time, you can run a manual sync:
Go to your livestock tracker
Click the Sync Historicals button
The latest data will be pulled from AgriWebb
Please note only transactions after the sync date will sync across and only if the Enterprise connected to them in AgriWebb
Understanding Synced Data
Trackers connected to AgriWebb display the AgriWebb logo on the tracker list page.
Transaction Details
When you view transactions in Figured:
Date: The date the event occurred in AgriWebb
Source: Shows "AgriWebb" to indicate the transaction origin
Read-only: AgriWebb transactions cannot be deleted in Figured and they are read-only except for financial values, which can be added/edited on Figured's side
Making Changes to Synced Data
To modify synced transactions:
Make the change to the transaction in AgriWebb
Either wait for the next automatic sync or trigger a manual sync
The updated information will appear in Figured
This ensures data consistency and prevents conflicts between the two systems.
Managing Your Integration
Viewing Integration Status
Go to your tracker's Settings > Integrations to see:
Connected farms
Mapped enterprises
Stock class mappings
Sync status
Disconnecting the Integration
If you need to remove the integration:
Go to Settings > Integrations
Click Delete
Confirm your choice
Note: This will stop future syncs but won't delete historical data that's already been synced. Existing transactions that have been synced will however be able to be edited in Figured.